Hospice Buffalo
  • Admissions
  • Buffalo, NY, USA
  • Full Time

Days with weekend and holiday rotation.

Responsible for coordinating the intake, scheduling, and care delivery process for HBI patients. Conducts interviews with patients to compile intake information. Makes referrals to HBI service providers based on patient needs and assessment. Works under the general supervision of the Admission Team Manager.

Essential Duties and Responsibilities:

  • Receives HBI/CHPC intake and informational calls. Directs non-Access department calls to the appropriate party; assists with phone calls to non-admitted patients to facilitate admissions.
  • Assists in the day to day coordination of team clinical functions; facilitates and schedules assessments.
  • Obtains complete demographic and insurance information from appropriate source. Obtains medical certification and less than six-month prognosis for Hospice patients from the attending physician prior to assessment visit. 
  • Obtains and retrieves medical information pertinent to referral, prior to nursing assessment when possible.
  • Mails initial certification/physician orders to attending physician and is responsible for time to acceptance.
  • Notifies Team Manager or Director of scheduling concerns, documentation/ insurance requirements.
  • Ensures nursing staff has current and accurate patient information attached to the patient chart.
  • Understands and applies local coverage Determination Policies in order to assist in the identification of the best system of care for the prospect and assure eligibility for Hospice.
  • Understands and applies Medicare, Medicaid, and third party requirements for eligibility and informs referral sources as necessary.
  • Participates in verification of insurance benefits. Follows- up on third party insurance authorization when necessary.  Acts as resource person for insurance information to all CHPC staff. Participates in special projects, statistical reporting and analysis as necessary.
  • Demonstrates bias for action, acts on what is important, is proactive and creative, possesses a can-do attitude, has the ability to work under pressure and keep difficult situations in perspective.
  • Performs necessary clerical tasks to include filing start of care folders, mailing, record keeping, copying and other tasks assigned to assure professionally organized medical and statistical records and to facilitate referral processing. Enters all patient information, telephone calls, prospect disposition into EMR System.


  • Education / Certification

High School Diploma/GED preferred

  • Experience

Experience in a healthcare environment preferred.

Experience in Hospice & Palliative Care helpful. 

Hospice Buffalo
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