Hospice Buffalo
  • Information Technology (IT)
  • Cheektowaga, NY, USA
  • Full Time

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include: Providing end user support through the IT help desk for all hardware, software, telecommunications and audio visual training and support.

Essential Duties and Responsibilities:

  • Provides end user support of all hardware, software, telecommunications technologies and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
  • Troubleshoots, resolves, and maintains personal computers and other hardware devices to include servers, campus audio-visual equipment, pagers, phones, etc.
  • Images, configures, tests and deploys corporate-owned devices including but not limited to: laptops, desktops, tablets and smartphones.
  • Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
  • Assists in the implementation of hardware and software applications.
  • Demonstrates strong analytical and problem solving skills.
  • Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
  • Promptly, effectively and accurately replies to IT help desk tickets.
  • Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
  • Demonstrates the ability to apply technology in a clinical environment.
  • Education / Certification


Associate's degree in computer science (or related field) preferred.

  • Experience


1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.

1 to 2 years of experience with various microcomputer repair techniques.

Working knowledge of Microsoft Office 365 preferred.


Hospice Buffalo
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