Hospice Buffalo
  • Admissions
  • Buffalo, NY, USA
  • Full Time

Responsible for the overall management of daily operations for the intake and admissions department of Hospice.  Promotes and sets standards for timely admission into the appropriate hospice or palliative care program within The Center for Hospice & Palliative Care. Provides clinical direction and support for the intake office and clinical staff. This responsibility includes ensuring compliance with Hospice criteria and state and federal regulations as they apply to the Hospice program.  Assures that the patients and families receive quality care in accordance with recognized standards of practice, Hospice criteria, policies and procedures, and both state and federal regulation.  Acts as community liaison when dealing with patients, families, medical staff, and institutions for all referrals. Demonstrates the ability to increase referrals, the conversion rate of referrals, and the average length of stay for admitted patients.

Essential Duties and Responsibilities:


  • Assists with recruiting, hiring, mentoring, evaluating, and separating staff.
  • Responsible for staff scheduling to ensure appropriate staffing levels to meet referral demand, admission visits, and liaison visits.
  • Maintains working knowledge of state and federal regulations as they apply to hospice and palliative care services.
  • Responsible for both new and revised policy and procedure development and demonstrates ability to operationalize to assure high quality and regulatory compliance standards.
  • Assists in the preparation of the annual budget and promotes cost containment within area of oversight including budget variance analysis.
  • Assists in the implementation of an agency wide Continuous Quality Improvement Program and assists in multiple monitoring activities that are both patient and organizational focused to promote clinical quality and corporate compliance.
  • Uses leadership position to set positive, attainable expectations, objectives and goals for staff development.
  • Provides guidance and support to staff in the planning of patient care to ensure that care is rendered as components of an interdisciplinary team and handles any patient care problems that arise including appropriate risk management interventions.
  • Acts as the first administrative responder to patient/family complaints, unusual occurrences and risk management issues in the intake and admissions department.
  • Works collaboratively to promote a department culture of patient centered services and customer service focus in all interactions.
  • Participates in 24 hour, 7 day per week Supervisory on call for intake and admissions dept.
  • Must be able to perform informational visits and admit patients into the Hospice program on an as needed basis.

Education / Certification

  • Must be a graduate of an accredited school of nursing with RN Certification required; BSN preferred.
  • Current registration with the State of New York to practice as a Registered Professional Nurse.
  • Certification in Hospice and Palliative Care as a professional goal.
  • Must have a current driver's license, free of serious violations, and vehicle required.


  • Minimum of three (3) years of clinical nursing experience required.
  • Minimum of two (2) years of management experience required; two (2) years of supervision preferred.
  • Experience working in various healthcare settings helpful; Hospice & Palliative Care preferred.
  • Experience with electronic documentation (EMR) helpful
Hospice Buffalo
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