Hospice Buffalo
  • Information Technology (IT)
  • Cheektowaga, NY, USA
  • Full Time

This position is an extremely innovative role and is key in the deployment, implementation, and administration of end user hardware and software applications; setting up laptops, PC's and software access for end users; working collaboratively with the help desk team and network team, to deploy new technology throughout IT and the organization. Also accountable to management for Level II and III end user support of Information Technology throughout the CHPC network.

Essential Duties and Responsibilities:

  • Assists in the management of mobile device management system (MDM) policies, profiles, applications and configurations, including Security and Compliance, supporting various clinical, corporate and executive Android and iOS based smartphones and tablets.
  • Maintains company-wide application update repository for all organization workstations.
  • Assists in the management of Microsoft Deployment Toolkit (MDT) imaging solution by testing and configuring new Windows OS deployment images, task sequences, packaged and custom application deployments and workstation driver packages.
  • Collaborates with the team to maintain IT Systems including but not limited to tablets, laptops, desktops, servers and other hardware devices to include servers, AV equipment, pagers, phones, etc.
  • Evaluates and implements current and future Windows 10 versions.
  • Provides support to help desk team for all hardware, software, telecommunications technologies and audio visual training and support; demonstrates knowledge of software applications.
  • Images and deploys company-issued devices including but not limited to: laptops, desktops, tablets, smartphones and grants software access and directory rights for users; assists with network administration.
  • Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
  • Demonstrates strong analytical and problem solving skills.
  • Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
  • Demonstrates the ability to apply technology in a clinical environment.
  • Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
  • Education / Certification


Associate's degree in computer science (or related field); Bachelor's degree preferred.

Driver's license required.

  • Experience


3 to 5 years of technical experience within a LAN/WAN environment; 1-2 years systems administration experience preferred.

1-2 years of administrative experience working with a mobile device management (MDM) platform.

1-2 years' experience with an enterprise-wide imaging solution; Microsoft SCCM or Microsoft Deployment Toolkit (MDT) preferred.

1-2 years' experience with a cloud based directory service; Microsoft Azure or Office 365 administration preferred.

Hospice Buffalo
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