Hospice Buffalo
  • Information Technology (IT)
  • Cheektowaga, NY, USA
  • Full Time

This position plays a critical role in providing Level I and II end user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include: Providing end user support through the IT help desk for all hardware, software, telecommunications and audio visual training and support. Also plays a lead role in the deployment and implementation of hardware and software; end-user training, workstation deployments and software access for users.

Essential Duties and Responsibilities:

  • Backs up IT Systems Administrator on technology implementations and assists in the implementation and management of Office 365
  • Provides end user support of all hardware, software, telecommunications technologies and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
  • Images, configures, tests and deploys corporate-owned devices including but not limited to: laptops, desktops, tablets and smartphones; grants software access and directory rights for users; assists with network administration.
  • Assists in managing Microsoft Deployment Toolkit (MDT) imaging solution by configuring and testing new Windows OS deployment images, task sequences, packaged and custom applications and workstation driver packages.
  • Assists in designing, implementing and managing AirWatch Mobile Device Management system (MDM) policies, profiles, applications and configurations supporting various clinical, corporate, executive and personal (BYOD) Android and iOS based smartphones and tablets.
  • Troubleshoots, resolves, and maintains other hardware devices including but not limited to: campus audio-visual equipment, cameras, pagers, phones, etc.
  • Conducts appropriate one-on-one formal and informal training sessions for end-users; creates learning materials to support training.
  • Assists in the implementation of hardware and software applications.
  • Provides timely, appropriate and knowledgeable responses to end user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
  • Demonstrates the ability to apply technology in a clinical environment.

Education / Certification

  • Associates degree in Computer Science or related field preferred.

Experience

  • 3 to 5 years of experience in an end-user support position within a Microsoft Windows-based LAN/WAN environment.
  • 3 to 5 years of experience with various microcomputer repair techniques.
  • 1-2 years of experience with Office 365 administration preferred.

 

Hospice Buffalo
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